All of our items ship UPS and are shipped with signature confirmation and full insurance so there is no risk to you! When the guitar/bass/pedal has sold it is inspected and tested once again to ensure quality before it is shipped out. Strings on the guitar/bass are loosened before shipping. Each item is carefully packed and shipped in a brand new box and sent on their way to their new home.
All domestic orders placed within the contiguous 48 United States ship for free. There is no minimum order requirement.
GET YOUR ITEM FAST
Most of our orders ship on the same day, or next business day.
We’ve been shipping instruments around the world for over 10 years and have lots of experience in this area. You can rest assured that your item is in good hands. At checkout we offer multiple UPS shipping services and are able to give you the total landed cost of your item including any customs or VAT fee’s your country will charge so there are no surprises at pick up. Shipping prices do not include any customs or VAT fees that your country may charge. We do however; offer you the option to pre pay those fee’s to make for a faster customs clearance process.
$9.99 WORLDWIDE SHIPPING ON ALL EFFECTS PEDALS
That’s right! Shipping on all effects pedal anywhere in the world outside of the contiguous United States is only $9.99. This does not include and customs or VAT fees your county may charge.
RETURNS AND EXCHANGES
If you deicide you would like to return your item, please send us a message letting us know your reason for return or exchange. Once the return or exchange is approved, you will be issues a return authorization number and given instructions on shipping the item back.
We offer a 30 day return or exchange policy on all new and used gear. All returns must be shipped back in the same condition it was when arrived.
Buyer assumes responsibility for all return shipping costs, unless return is a result of incorrect shipment or defective item.
RETURNS AND EXCHANGES ON NEW GEAR
New gear must, have the packaging fully intact and be in new condition. Guitar Chimp reserves the right to refuse any return if item is not in new, untouched, or unopened condition.
HOLIDAY SEASON RETURNS AND EXCHANGES
We offer an extended return period through the months of Nov, Dec, and Jan. New gear purchased from November 1st through the remainder of 2016 will be eligible for extended returns until January 31, 2017.
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